fullstack professional

IVR Call Handling System

High-volume IVR platform processing 100K+ daily calls with tree-based execution and RabbitMQ queuing.

Year
2022
Duration
2 year(s)
I
fullstack

Overview

Built a robust IVR (Interactive Voice Response) system that handles over 100,000 calls daily with high reliability. The system features tree-based call flow execution, message queue processing, and comprehensive monitoring.

The Challenge

Building a reliable system to handle 100K+ daily calls with complex call flows while maintaining high availability and performance.

The Solution

Implemented Laravel backend with Vue.js frontend and RabbitMQ for queue management. Optimized tree-based call execution algorithm improving performance by 10%.

Key Features

Processing 100K+ daily calls
Tree-based call flow execution
RabbitMQ message queuing
Real-time monitoring dashboard
10% performance improvement

Technologies Used

Laravel Vue.js RabbitMQ PostgreSQL Redis

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